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Frequently asked questions

Commonly asked questions concerning due diligence, remote card payments and secure invoice delivery.

What does KYC (Know Your Customer) mean?

How do I correctly identify my client?

What happens if my client is a trust, foundation, museum or business?

What is a Beneficial Owner?

What is Due Diligence?

What is Enhanced Due Diligence?

How might I perform Enhanced Due Diligence in my business?

How long do funds take to clear?

What happens if I believe I have accepted payment using a fraudulent card?

Am I insured for losses through fraud or scams?

Can I use ArcartaPay anywhere in the world?

What is Stripe and what is your relationship to them?

Can I accept Card payments in multiple currencies?

How do I let my clients know they can pay us using ArcartaPay?

How does this work with an international bank account?

Can I use ArcartaPay to check if a buyer is fraudulent?

What security measures are in place?

What to do if a payment is unsuccessful

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