articles illustration

Frequently asked questions

Commonly asked questions concerning due diligence, remote card payments and secure invoice delivery.

What does KYC (Know Your Customer) mean?

How do I correctly identify my client?

What happens if my client is a trust, foundation, museum or business?

What is a Beneficial Owner?

What is Due Diligence?

What is Enhanced Due Diligence?

How might I perform Enhanced Due Diligence in my business?

How long do funds take to clear?

What happens if I believe I have accepted payment using a fraudulent card?

Am I insured for losses through fraud or scams?

Can I use ArcartaPay anywhere in the world?

What is Stripe and what is your relationship to them?

Can I accept Card payments in multiple currencies?

How do I let my clients know they can pay us using ArcartaPay?

How does this work with an international bank account?

Can I use ArcartaPay to check if a buyer is fraudulent?

What security measures are in place?

What to do if a payment is unsuccessful

Newsletter Subscription Illustration

Receive Updates

Receive our newsletter direct to your inbox including the latest articles and podcasts.

Your Email Address has been added to our mailing list.

Oops! Something went wrong while submitting the form.

When getting AML wrong can be costly, our Art World due diligence and anti-fraud network helps you get it right.

Approved Service Provider

Success Stories

For Auctioneers

For Secure Payments

For Buyers & Collectors

Online AML Training

Compliance Quiz

The Bigger Picture

people in network footer